These terms describe how quotations, order confirmation, production coordination, shipment arrangement, and after-sales communication are handled on this site.

Quotations And Order Confirmation

All quotations are subject to final confirmation of specifications, order quantity, packaging requirements, production method, delivery plan, and payment arrangement. Work should begin only after the key commercial and operational points are clearly agreed.

Payment, Lead Time, And Production Planning

Lead time depends on stock readiness, order size, customization scope, and shipment planning. Delivery estimates may be adjusted when materials, approvals, or logistics conditions change.

Changes, Cancellations, And Delays

Requests for change after confirmation may affect cost, schedule, packing status, or production progress. Cancellation eligibility depends on the stage of work already completed and any supplier commitments that are already in place.

Claims And Communication

If a problem occurs, send the order reference, affected quantity, and supporting evidence as early as possible. A complete case record helps the team review the issue and confirm the workable next step.