After-sales support covers post-delivery follow-up for shortages, damage, quality concerns, replacement discussion, and related service issues.

How To Report A Case

Please provide the order reference, affected quantity, photos or videos, outer carton marks when relevant, and a short explanation of the problem. Clear evidence shortens review time and avoids repeated clarification.

What Happens Next

After the first review, the team may request more evidence, compare the report against packing and production records, and confirm whether the case should move to replacement, refund, credit, or another practical solution.

Useful Handling Principles

• Report issues early once they are identified.
• Separate confirmed facts from assumptions in the first message.
• Keep all case updates grouped under the same order reference.

Case Closure

The case stays open until the applicable handling path is confirmed and both sides are clear on the next action, whether that is replacement, compensation, credit, or another agreed arrangement.