This page explains how return, refund, shortage, damage, and quality-related requests are reviewed for wholesale and custom orders.

When To Submit A Case

Please contact the team as soon as a problem is discovered. Early reporting makes it easier to check production records, shipment information, packing details, and carrier handling history.

What Evidence Helps The Review

• Order or shipment reference.
• Affected quantity and a clear description of the issue.
• Supporting photos, videos, labels, carton marks, or receiving records.

How Resolution Is Decided

Each case is reviewed against the confirmed specification, packing and shipment records, the reported issue, and the practical cost of correction. The outcome depends on the facts of the case rather than a single default rule.

Possible Outcomes

Depending on the case, the solution may include replacement, partial refund, account credit, rework guidance, or another mutually agreed arrangement.